Effective date:
("we," "us" or "our") operates waterdamagerestorationplano.org (the "Site"). This Privacy Policy explains what information we collect when you visit the Site, call us or request service, how we use it, and the choices you have.
Information We Collect
Information you give us
- Contact details: name, phone number, email address
- Property details: the address or ZIP code of the property and the type of property
- Details about your water damage, including messages and any photos you upload
- Information you share by phone, text or email when you contact us
Information collected automatically
- Device and browser information, IP address and general location (city or region)
- Pages you visit, how you arrived at the Site, and how long you stay
- Cookies and similar technologies, including those used by analytics tools
How We Use Information
We do not sell your personal information.
- To respond to your request and provide water damage services
- To schedule visits, prepare estimates and send documentation of the work
- To communicate with you about your job
- To understand how the Site is used and improve it
- To protect the Site and prevent misuse
- To comply with legal obligations
How We Share Information
We share information only as needed:
- Service providers who help us run the business and the Site, such as website hosting, form handling, analytics, call tracking and scheduling tools, who may use the information only to provide services to us
- Parties you ask us to share with, such as your insurance company, adjuster, property manager or contractor, when you request it or authorize it for your job
- Legal reasons, when required by law or to protect our rights, our customers or others
Cookies and Analytics
The Site uses cookies and similar technologies, including analytics tools, to understand traffic and improve the Site. You can block or delete cookies in your browser settings; some features may not work as intended if you do.
Phone Calls and Text Messages
Calls to our business number may be recorded for quality and training purposes. If you give us your mobile number, we may text you about your service request. Message and data rates may apply. You can reply STOP to opt out of text messages.
Data Retention
We keep information as long as needed to provide services, keep job records, meet legal and tax requirements, and resolve disputes, then delete or anonymize it.
Data Security
We use reasonable measures to protect information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Your Choices and Rights
You can ask us to access, correct or delete personal information we hold about you, subject to legal and record-keeping requirements. Depending on where you live, including Texas, you may have additional rights under applicable state law. To make a request, contact us using the details below.
Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children.
Links to Other Sites
The Site may link to other websites, such as government or insurance resources. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last updated.
Contact Us
Phone: (972) 945-2118 Website: waterdamagerestorationplano.org